Privacy Policy

Introduction

troopsihqo B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website troopsihqo.life or use our services.

As a company registered in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This policy applies to all personal data we process about our customers, website visitors, and business contacts.

Data Controller

troopsihqo B.V. is the data controller for the personal data processed through our website and services. Our contact details are:

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, payment information, and browsing behaviour on our website. We collect this information when you create an account, make a purchase, contact us, or interact with our website.

Information You Provide Directly

• Name and contact information (email, phone, address)
• Account credentials and profile information
• Payment and billing information
• Order and transaction history
• Communications with our customer service team
• Feedback, reviews, and survey responses

Information Collected Automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We explain how we use your information for various purposes related to providing our services, improving our platform, and communicating with you. The use of your data is always based on a valid legal basis under GDPR.

Service Provision

• Processing and fulfilling your orders
• Managing your account and profile
• Providing customer support and responding to enquiries
• Processing payments and preventing fraud
• Delivering products and services

Communication

• Sending order confirmations and updates
• Providing important service announcements
• Responding to your questions and requests
• Marketing communications (with your consent)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: To fulfill our contractual obligations when you purchase our services
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with tax, accounting, and other legal requirements

Data Sharing and Disclosure

We do not sell your personal data to third parties. We only share your information with trusted service providers and partners who help us deliver our services, and only when necessary for specific business purposes.

Service Providers

• Payment processors for secure transaction handling
• Shipping and logistics partners for order delivery
• Cloud hosting providers for data storage and processing
• Customer support tools and communication platforms
• Analytics and marketing service providers

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to comply with legal proceedings, court orders, or government regulations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us at privacy@troopsihqo.life.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures

International Data Transfers

We primarily process your data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. For detailed information about our cookie usage, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following details:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.